Returns & Exchanges

At MySweetSmile, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for products in their original, unopened packaging.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring the RMA number is clearly written on the outside of the box.

3

Ship the Items

Send your package back to our distribution center using a tracked shipping method to ensure it arrives safely at our facility.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing